- All countries
In the last weeks, we were working to improve security in our accounts. That is why your account may be suspended or blocked.
The most frecuently reasons are:
- We detect irregular activity in your account and have blocked some tools to prevent unauthorized use.
- You have an negative balance Tienes un balance negativo por alguna transacción que haya sido hecha pero no cobrada (un viaje, por ejemplo).
How can fix it?
If you have a blocked, please, go into the link to go through our verification process. It is important that you have the latest version of our app. In case you are still having issues, you can contact us and we'll help you out.
If your balance is below zero, simply top-up your Grin wallet to leave your balance at or above $0. If your account balance is above $0 and you're still blocked, or you couldn't top-up your wallet, please contact us and we'll help you out.