We have re-invented ourselves!
Now, all Yellow scooters can only be unlocked through the Rappi app.
We know changes are hard, but you are not alone, we will assist you all the way through. We want you to keep being part of these new experiences.
What is going to happen to the available credits I had on Yellow?
Don´t worry! Our experience team will guide you and offer you the best options to recover your credits and keep on riding. Just follow these steps:
- Go into your Rappi app
- Click on the headphone figure icon
- Select “Contact us” and choose one of the options.
Done! Your request will be submitted to our Experience team and you will be contacted shortly.
*Also, you can send a request through here. At the bottom of this article, you can send us a request. Our Experience team will be glad to assist you,