In these cases, we will need to do a deep dive into the situation in order to help you.
If you notice any unrecognized charges on your ride, please reach out to us at this link and we will investigate what happened. 🕵♂
When you submit your request, please make sure the following is included:
- Date and time of the ride
- Amount charged
- Email registered on the app
It's important to include this information on your request so we can answer your request faster. 💚