Have you already checked if the charge does not correspond to a previous trip? In some occasions the charges can not be done instantaneously, this happens when the bank rejects the payment, and when you start your new trip our payment gateway will charge you automatically.
*If you have checked and the amount charged does not correspond to a pending trip, you can send a request to our support team as follows. You can send us a request which you can find at the bottom of this article. Our support team will be happy to help you right away.