Before you begin your trip,make sure to turn on GPS and Bluetooth options as well as mobile data services at all times (don't forget to turn them on), finally check the battery level to make sure you have enough battery on the scooter to start the trip.
Remember that you must have enough credit on your digital wallet, if you can see the "insufficient credit" message, you just need to add money to your digital wallet and you are ready to go.
Everything seems to be okay, yet you are still unable to start the trip? You can send us a request which you can find at the bottom of this article. Our support team will be happy to help you right away