We know what a pain it is not to be able to finalize your trip successfully. Don´t worry! This could be a simple connectivity problem between your device and the scooter. In this article you can find some tips:
If you have followed our instructions and you were still not able to finalize your trip, our Customer Experience team will be glad to help! (You will only be charged for the time and distance you traveled, nothing more)
1. Turn off Bluetooth and data on your phone.
2. Close the app and open it up again
3. Turn on Bluetooth and data
4. Swipe to the right to end trip
If this did not work, please reach out to us here