We want to help you! In order to do so, we need to take a look at your profile, your ride and the amount that you have been charged with. Please, reach out to us here and let us know what happened.
Please include the following on your request:
- Date of the ride or the charge
- Whether or not a coupon was used or should have been used
- Amount charged
- Email registered on yoru profile
We´ll review your request and get back to you ASAP.
Types of charges
Incorrect trip charge.
I was charged a penalty or fine.
Unrecognized charge in my wallet.
Unrecognized charge in my card.
Requesting a refund
Trip, penalty or wallet charge refund
Card charge refund